Orders and invoices

You buy everything in the shop: devices, SMS and call packages, extra rules and SIMs. You see your orders in your shop account.

See your orders

1. In the app, open the side menu.
2. Tap Orders. Your shop account opens in a new tab.
3. Log in with the e-mail that you gave in the order.

You can also open the page https://shop.hamsystems.eu/account directly.

If a partner manages your account, the menu can have no Orders item. Then ask your partner for the order details.

Note

The shop account and the app account are separate. Use the same e-mail in both. Then the packages that you buy go into the app automatically.

Invoice

The invoice is in your account in the shop, with the order. If you cannot find it, send the order number to contact@hamsystems.eu. See Contact support.

Cancel an order

You can cancel an order at no cost before it ships. Send the order number to contact@hamsystems.eu as soon as possible.

If the order has already shipped, the return rules apply. See Returns and warranty.

Devices for your customer

If you are an installer and you buy devices for a customer, HAM can put the devices of the order directly into the account of the customer. Send the order number and the e-mail of the customer to support.

To add a device yourself, see Claim a device with its Device Key.