Returns and warranty

You can return a product within 30 days. Each HAM device has a 2 year warranty.

Return period

• You have 30 days for a return. The days start on the day you receive the product.
• As a consumer in the EU, you also have a 14 day right of withdrawal, with no reason necessary.

The product must be:

• unused, in the condition in which you received it,
• in its original packaging,
• with the invoice or the receipt.

How to return a product

Caution

Do not send the product before you get an approval. We do not accept products that arrive without a return request.

1. Send an e-mail to contact@hamsystems.eu. Write the order number and the product that you want to return.
2. Wait for the approval. With the approval, you get a shipping label and instructions.
3. Send the product to this address: Karyotaki 7, 54645 Thessaloniki, Greece.
4. We examine the product and tell you if the refund is approved.

The money goes back to the payment method that you used, within 10 business days of the approval. If 15 business days pass with no refund, contact us.

Who pays the shipping

If the device that you return is not defective, you pay the shipping. This applies, for example, when you change your mind.

What you cannot return

• Products that you bought in a sale period, for example Black Friday.
• Gift cards.
• Special orders or custom products.

Cancel before shipping

You can cancel an order at no cost before it ships. After it ships, the cancellation becomes a return. See Orders and invoices.

Damaged or wrong product at delivery

Examine the parcel when you receive it. If the product is damaged or it is not what you ordered, send an e-mail to contact@hamsystems.eu at once. Write the order number.

Warranty

Each HAM device has a 2 year warranty.

As a consumer in the EU, you have a legal guarantee of at least 2 years from receipt. If a product is faulty or does not match your order, we repair or replace it at no cost. If that is not possible, you can be entitled to a price reduction or a refund. The legal guarantee applies separately from the 30 day return.

Before you ask for a repair, find out if a setting can solve the problem. Many problems are solved without a repair. See The device shows as offline and Wrong or strange values.

To ask for a repair or a replacement under warranty:

1. Send an e-mail to contact@hamsystems.eu.
2. Write the serial number of the device. You find it on the label and on the device page in the app.
3. Describe the problem and since when it occurs.
4. Wait for instructions on how to send the device.

Do not send the device before you get instructions.

The full terms

The full terms are in the refund policy and the terms of service of the shop. If the Greek and the English text are different, the Greek text applies.